Every client deserves an exceptional experience and we’ve made it our mission to continuously exceed expectations and help you achieve your goals.
We call this commitment Experience Amplified; six core principles that guide our work with you. It's a cultural commitment that we will never stop working to improve your experience. Our long-standing relationships with clients is a testament to this commitment and we believe it is why clients consistently refer us to peers and colleagues.
The effectiveness and value of Experience Amplified is measured continuously through feedback and surveys. We know that priorities change and understanding yours is the key to a successful relationship.
- Rigorous Immersion
We are in the trenches with you. By immersing ourselves in your industry, business, and matter, we solve your problems and anticipate the ones that lie ahead.
- Inspired Strategy
We thrive on collaboration. We believe that by coming together, we discover innovative strategic solutions and reach better results.
- Seamless Orchestration
We work as one team. Armed with a deep understanding of you and your matter, we are prepared to serve you consistently and exceptionally.
- Absolute Transparency
You don't like surprises. We don't either. Whether it's tackling a tough conversation head on or proactively discussing a budget, we work to anticipate your needs so you're informed every step of the way.
- Vigilant Guidance
We are always at the ready. To keep engagements running smoothly, your dedicated relationship manager prioritizes your time and resources, ensuring both are maximized.
- Bespoke Partnership
We work one way: your way. From the start, we tailor communications and interactions to when, where, and how you prefer.
Client Service Contacts
- Litigation Practice Group Leader, Partner
- Chief Marketing and Business Development Officer
How we measure feedback
- Net Promoter Score ®
To measure the effectiveness of Experience Amplified, we ask our clients regularly about our service in key areas. We also ask how willing they are to refer us to a peer or colleague, known as the Net Promoter® question. Our score of 94% represents an industry-high average. For more information on our NPS process or to make sure you are included in our annual client survey, please contact Doug Tumminello or Lisa Simon.
- Relationship Reviews
Our Managing Partner visits with clients on an annual basis to learn firsthand what we're doing well and what needs improvement. This information is shared throughout the firm so that we can apply that feedback to better service delivery.